Legal Documents

Newpluck Privacy Policy — Your Data Is Safe With Us

We believe your personal data belongs to you. In this Privacy Policy, we clearly explain what information we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026
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Summary: Newpluck never sells your personal information. Your data is used solely to provide our services and ensure security. Read this Privacy Policy to get the full picture.

1 Introduction

Newpluck A trusted online lottery and gaming platform in Bangladesh. We take our users' privacy very seriously. This Privacy Policy document explains how Newpluck What types of information we collect about you, how that information is used, and the steps we take to keep your data safe.

By using our website or app, you agree to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services and contact us.

This Policy Applies To: The newpluck.net website, mobile site, and NewpluckAny digital service provided by — where a link to this policy is present.

2 What Data We Collect

Newpluck Two types of data are collected — what you provide directly, and what is collected automatically through your use of the platform.

Information Provided Directly

Data Type When It's Collected Required?
Full Name At Registration Yes
Mobile Number At Registration Yes
Date of Birth At Registration Yes
Email Address At Registration Optional
National ID Number During KYC verification On large withdrawals
Payment Information During deposits/withdrawals Yes

Automatically Collected Information

When you Newpluck some technical information is automatically collected:

  • IP address and device information (phone model, operating system).
  • Browser type and language settings.
  • Pages visited, time spent, and session duration.
  • Gaming activity and transaction history.
  • Login time and login location.

3 How We Collect Information

Newpluck Information is collected in the following ways:

  • Registration Form: Information you provide when opening an account.
  • Transaction Records: From payment processors during deposits and withdrawals.
  • Cookies & Tracking: To enhance your browsing experience.
  • Customer Support Contact: When you contact us for support.
  • Verification Services: From third-party identity verification services.
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We never collect data from social media or other platforms without your consent. Only what you voluntarily provide and what is generated through your use of the platform is collected.

4 Purpose of Data Use

Newpluck Your data is used strictly for defined purposes. Any use beyond that falls outside our policy.

  • Account management: To create, verify, and secure your account.
  • Payment Processing: To process deposit and withdrawal transactions.
  • Customer Support: To resolve your questions and complaints promptly.
  • Security: To prevent fraud, money laundering, and illegal activities.
  • Service Improvement: To analyze data and improve your experience.
  • Legal Obligation: To meet regulatory requirements.
  • Promotional Communications: To send you offers and updates with your consent.
Marketing Communications: We only send you promotional messages with your consent. You can opt out at any time from your account settings.

5 Data Sharing Policy

Newpluck Your personal information is never sold. However, it may be shared with third parties in certain situations:

  • Payment Processors: Mobile banking services such as bKash, Nagad, and Rocket — used solely to process transactions.
  • Identity Verification Services: Third-party verification providers used in the KYC process.
  • Legal Authorities: Upon a valid court order or a legitimate request from a regulatory authority.
  • Technology Service Providers: Hosting and analytics providers — all bound by strict data privacy agreements.
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Before sharing your data with any third party, we ensure they follow the same strict privacy standards we do. Your information is shared with them only as needed to perform their services.

6 Cookie Policy

Cookies are small data files stored on your device. Newpluck Uses three types of cookies:

Cookie Type Purpose Duration
Essential Cookies Login sessions, security Cleared at end of session
Functional Cookies Language preference, personalization 30 days
Analytics Cookies Usage analytics, improvements 90 Days

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

7 Data Retention & Deletion

We retain your data only for as long as necessary. Your information remains in our system for as long as your account is active.

  • Even after account closure, certain data may be retained for up to 5 Years may be retained for up to.
  • Financial transaction records are retained in accordance with regulatory requirements.
  • Marketing-related data is deleted immediately upon your request.
  • Data from inactive accounts is automatically reviewed after 12 months.
Data Deletion Request: You can request deletion of your data by emailing us at support@newpluck.net. All data beyond legal obligations will be deleted within 30 days.

8 Your Rights

NewpluckAs a user, you have the following rights over your own data:

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Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

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Right to Rectification

If any of your information is incorrect, you can request that it be updated.

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Right to Data Deletion

Under certain conditions, you may request the deletion of your data — except where retention is required by law.

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Right to Object to Processing

You can object to the use of your data for marketing purposes — at any time.

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Right to Data Portability

You can request a copy of your data in a structured, portable format.

To exercise any of your rights support@newpluck.netEmail us at. We'll respond within 30 days.

9 Security Measures

Protecting Your Data Newpluck Using industry-standard technology:

  • SSL Encryption: All data transfers are encrypted with 256-bit SSL.
  • Firewall Protection: Robust firewalls to block unauthorized access.
  • Two-Factor Authentication: An extra layer of security on your account.
  • Regular Security Audits: Regular security audits conducted by third parties.
  • Restricted Access: Only authorized personnel have access to your data.
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No online system is 100% secure. However, we are committed to maintaining the highest level of protection. If you notice any suspicious activity, please notify us immediately.

10 Children's Privacy

Newpluck Strictly for adults (18+) only. We do not knowingly collect information from anyone under the age of 18.

If we become aware that a minor has created an account, that account will be closed immediately and any collected data will be deleted. Parents and guardians are urged to ensure their children do not access this site.

11 Updates & Contact

This Privacy Policy may be updated from time to time. If any significant changes are made, we will notify you via your registered mobile number or email, and update the revision date on this page.

For any questions or concerns about our Privacy Policy, please get in touch with us:

  • Email: support@newpluck.net
  • Subject: Write "Privacy Policy Inquiry" in the subject
  • Response time: Within 7 Business Days

Why Your Data Is Safe at Newpluck

Privacy isn't just a policy for us — it's the foundation of our business.

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Encrypted Data

All your data is protected with 256-bit SSL encryption. Information is encrypted at every stage of transfer.

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Data Is Never Sold

Your personal information is never sold or rented. No advertiser will ever have access to your data.

Consent-based

Marketing messages are sent only with your consent. Unsubscribe anytime with a single click.

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Restricted Access

Only authorized personnel have access to your data. Every access is logged.

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Regular Security Audits

Third-party experts regularly audit our systems to identify any vulnerabilities.

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Your Rights Are Protected

You have the full right to request access to, correction of, or deletion of your data. You will receive a response within 30 days.

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Your data is safe — join now

Your privacy is protected at Newpluck. Open an account with confidence and enjoy Bangladesh's most trusted gaming experience.

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